CANCELLATION & REFUNDS

CANCELLATION POLICY

If an Adventure Partner cancels a confirmed booking made via the Services, the reasoning for the same should be supplied to Adventure Monk. The Cancellation Policy shall apply as per the following cases:

  1.  Cancellation for Fixed Departure Tours

 

  1. If a booking is cancelled 30 days prior to the start of the tour,  no penalty will be levied on either party and no payments will be made to the Adventure Partner.
  2. If a booking is cancelled 15 days prior to the start of the tour, either by the Adventure Partner or the Guest, no payments will be made to the Adventure Partner. However, in the former case, 5% of the Selling Price of the cancelled Booking shall be deducted by way of Shells from the Adventure Partner’s account on the website portal. In case of insufficient or zero Shells, deduction will be made in the future on availability of Shells in the Account. 
  3. If a booking is cancelled 7 days prior to the start of the tour, either by the Adventure Partner or the Guest, no payments will be made to the Adventure Partner. However, in the former case, 10% of the Selling Price of the cancelled Booking shall be deducted by way of Shells from the Adventure Partner’s account on the website portal. In case of insufficient or zero Shells, deduction will be made in the future on availability of Shells in the account. In the latter case, the Adventure Partner shall receive 5% of the Selling price of the cancelled Booking by way of  Shells. 
  4. If a booking is cancelled 48 hours prior to the start of the tour, either by the Adventure Partner or the Guest, no payments will be made to the Adventure Partner. However, in the former case, 15% of the Selling Price of the cancelled Booking shall be deducted by way of Shells from the Adventure Partner’s account on the website portal. In case of insufficient or zero Shells, deduction will be made in the future on availability of Shells in the account. In the latter case, the Adventure Partner shall receive 10% of the Selling price of the cancelled Booking by way of  Shells. 
  5. If a booking is cancelled by the Adventure Partner within 48 hours to the date of departure of the tour, no payments will be made to the Adventure Partner. Furthermore, 25% of the Selling Price of the cancelled Booking shall be deducted by way of Shells from the Adventure Partner’s account on the website portal. In case of insufficient or zero Shells, deduction will be made in the future on availability of Shells in the account. In the case of cancellation by the Guest, the Adventure Partner shall receive 25% of the Selling price of the cancelled Booking by way of  Shells and 25% of the amount shall be transferred to the bank account as provided by Adventure Partner on the website portal. (For more information, see Payments and Refunds.)
  6. If a booking is cancelled by the Adventure Partner after the start of the tour, or at the time/after Check-In, no payments will be made to the Adventure Partner. Furthermore, 100% of the Selling Price of the cancelled Booking shall be deducted by way of Shells from the Adventure Partner’s account on the website portal. In case of insufficient or zero Shells, deduction will be made in the future on availability of Shells in the account. In the case of cancellation by the Guest, the Adventure Partner shall receive 100% of the amount, transferred to the bank account as provided by Adventure Partner on the website portal. (For more information, see Payments and Refunds.)

 

 

 II. Cancellation for On Demand, Educational, Corporate Tours

 

  1. If a booking is cancelled 60 days prior to the start of the tour,  no penalty will be levied on either party and no payments will be made to the Adventure Partner.
  2. If a booking is cancelled 30 days prior to the start of the tour, either by the Adventure Partner or the Guest, no payments will be made to the Adventure Partner. However, in the former case, 5% of the Selling Price of the cancelled Booking shall be deducted by way of Shells from the Adventure Partner’s account on the website portal. In case of insufficient or zero Shells, deduction will be made in the future on availability of Shells in the account.
  3. If a booking is cancelled 15 days prior to the start of the tour, either by the Adventure Partner or the Guest, no payments will be made to the Adventure Partner. However, in the former case, 10% of the Selling Price of the cancelled Booking shall be deducted by way of Shells from the Adventure Partner’s account on the website portal. In case of insufficient or zero Shells, deduction will be made in the future on availability of Shells in the account. In the latter case, the Adventure Partner shall receive 5% of the Selling price of the cancelled Booking by way of  Shells.
  4. If a booking is cancelled 7 days prior to the start of the tour, either by the Adventure Partner or the Guest, no payments will be made to the Adventure Partner. However, in the former case, 15% of the Selling Price of the cancelled Booking shall be deducted by way of Shells from the Adventure Partner’s account on the website portal. In case of insufficient or zero Shells, deduction will be made in the future on availability of Shells in the account. In the latter case, the Adventure Partner shall receive 15% of the Selling price of the cancelled Booking by way of  Shells. 
  5. If a booking is cancelled by the Adventure Partner within 7 days to the date of departure of the tour, no payments will be made to the Adventure Partner. Furthermore, 50% of the Selling Price of the cancelled Booking shall be deducted by way of Shells from the Adventure Partner’s account on the website portal. In case of insufficient or zero Shells, deduction will be made in the future on availability of Shells in the account. In the case of cancellation by the Guest, the Adventure Partner shall receive 25% of the Selling price of the cancelled Booking by way of  Shells and 25% of the amount shall be transferred to the bank account as provided by Adventure Partner on the website portal. (For more information, see Payments and Refunds.)
  6. If a booking is cancelled by the Adventure Partner after the start of the tour, or at the time/after Check-In, no payments will be made to the Adventure Partner. Furthermore, 100% of the Selling Price of the cancelled Booking shall be deducted by way of Shells from the Adventure Partner’s account on the website portal. In case of insufficient or zero Shells, deduction will be made in the future on availability of Shells in the account. In case of cancellation by the Guest, the Adventure Partner shall receive 100% of the amount, transferred to the bank account as provided by Adventure Partner on the website portal. (For more information, see Payments and Refunds.)

 

 

III. Cancellation for Fixed Departure Activities

 

  1. If a booking is cancelled 15 days prior to the start of the activity,  no penalty will be levied on either party and no payments will be made to the Adventure Partner.
  2. If a booking is cancelled 7 days prior to the start of the activity, either by the Adventure Partner or the Guest, no payments will be made to the Adventure Partner. However, in the former case, 5% of the Selling Price of the cancelled Booking shall be deducted by way of Shells from the Adventure Partner’s account on the website portal. In case of insufficient or zero Shells, deduction will be made in the future on availability of Shells in the account.
  3. If a booking is cancelled 24 hours prior to the start of the activity, either by the Adventure Partner or the Guest, no payments will be made to the Adventure Partner. However, in the former case, 10% of the Selling Price of the cancelled Booking shall be deducted by way of Shells from the Adventure Partner’s account on the website portal. In case of insufficient or zero Shells, deduction will be made in the future on availability of Shells in the account. In the latter case, the Adventure Partner shall receive 5% of the Selling price of the cancelled Booking by way of  Shells.
  4. If a booking is cancelled within 24 hours to the start of the activity, either by the Adventure Partner or the Guest, no payments will be made to the Adventure Partner. However, in the former case, 25% of the Selling Price of the cancelled Booking shall be deducted by way of Shells from the Adventure Partner’s account on the website portal. In case of insufficient or zero Shells, deduction will be made in the future on availability of Shells in the account. In the latter case, the Adventure Partner shall receive 10% of the Selling price of the cancelled Booking by way of  Shells.
  5. If a Booking is cancelled by the Adventure Partner after the start of the activity, or at the time/after Check-In, no payments will be made to the Adventure Partner. Furthermore, 100% of the Selling Price of the cancelled Booking shall be deducted by way of Shells from the Adventure Partner’s account on the website portal. In case of insufficient or zero Shells, deduction will be made in the future on availability of Shells in the account. In case of cancellation by the Guest, the Adventure Partner shall receive 100% of the amount, transferred to the bank account as provided by Adventure Partner on the website portal. (For more information, see Payments and Refunds.)

 

 

IV.  Cancellation for On Demand, Educational, Corporate Activity

 

  1. If a booking is cancelled 30 days prior to the start of the activity,  no penalty will be levied on either party and no payments will be made to the Adventure Partner.
  2. If a booking is cancelled 15 days prior to the start of the activity, either by the Adventure Partner or the Guest, no payments will be made to the Adventure Partner. However, in the former case, 5% of the Selling Price of the cancelled Booking shall be deducted by way of Shells from the Adventure Partner’s account on the website portal. In case of insufficient or zero Shells, deduction will be made in the future on availability of Shells in the account.
  3. If a booking is cancelled 7 days prior to the start of the tour/activity, 10% penalty in terms of point deduction from Adventure Partner on cancellation by Adventure Partner and no payments will be made to the Adventure Partner. Cancellation by a Guest would accrue 10% penalty which the Adventure Partner will receive as Shells and no payments will be made to the Adventure Partner. In case of insufficient or zero Shells, deduction will be made in the future on availability of Shells in the account.
  4. If a booking is cancelled 3 days prior to the start of the activity, 15% penalty in terms of point deduction from Adventure Partner on cancellation by Adventure Partner and no payments will be made to the Adventure Partner. Cancellation by a Guest would accrue 15% penalty which the Adventure Partner will receive as Shells and no payments will be made to the Adventure Partner. In case of insufficient or zero Shells, deduction will be made in the future on availability of Shells in the account.
  5. If a Booking is cancelled by the Adventure Partner within 3 days to the start of the activity, no payments will be made to the Adventure Partner. Furthermore, 50% of the Selling Price of the cancelled Booking shall be deducted by way of Shells from the Adventure Partner’s account on the website portal. In case of insufficient or zero Shells, deduction will be made in the future on availability of Shells in the account. In the case of cancellation by the Guest, the Adventure Partner shall receive 25% of the Selling price of the cancelled Booking by way of  Shells and 25% of the amount shall be transferred to the bank account as provided by Adventure Partner on the website portal. (For more information, see Payments and Refunds.)
  6. If a Booking is cancelled by the Adventure Partner after the start of the activity, or at the time/after Check-In, no payments will be made to the Adventure Partner. Furthermore, 100% of the Selling Price of the cancelled Booking shall be deducted by way of Shells from the Adventure Partner’s account on the website portal. In case of insufficient or zero Shells, deduction will be made in the future on availability of Shells in the account. In case of cancellation by the Guest, the Adventure Partner shall receive 100% of the amount, transferred to the bank account as provided by Adventure Partner on the website portal. (For more information, see Payments and Refunds.)

 

V.  Cancellation of Products

 

  1. If a Guest makes a request to cancel an order which has not yet been confirmed for shipment by the Adventure Partner, it can be cancelled. 
  2. Once cancelled, Adventure Monk automatically updates the order status in the Guest’s account and sends an email notification to the Guest as well as the Adventure Partner.
  3. If the Guest requests for cancellation after the order has been shipped, then the cancellation, return, warranties and refunds shall apply as mentioned in the Listings by the Adventure Partner along with Adventure Monk’s Cancellation Policy.
  4. If  an order is cancelled by mistake, the Adventure Partner should contact Adventure Monk for the next course of action.

VI.  Cancellation in the event of Unforeseen Circumstances/Force Majeure

Notwithstanding the foregoing, in the event of any of the scenarios/circumstances explained below, the Adventure Partner and Adventure Monk will have the sole discretion to cancel the Booking so made if it is deemed fit. For the purpose of this Clause, ‘Force Majeure/Unforeseen Circumstances’ shall mean acts, events, omissions or accidents beyond the reasonable control of Adventure Monk or the Adventure Partner, including but not limited to any of the following: 

(a) acts of God, including but not limited to fire, flood, earthquake, windstorm or other natural disaster; 

(b) war, threat of or preparation for war, armed conflict, imposition of sanctions, embargo, breaking off of diplomatic relations or similar actions; 

(c) terrorist attack, civil war, civil commotion or riots; 

(d) nuclear, chemical or biological contamination or sonic boom;

 (e) compliance with any law (including a failure to grant any licence or consent needed or any change in the law or interpretation of the law); 

(f) fire, explosion or accidental damage; 

(g) loss at sea; 

(h) adverse weather conditions; 

(i) collapse of building structures, failure of plant machinery, other machinery, computers or vehicles; 

(j) any labour dispute, including but not limited to strikes, industrial action or lockouts;

 (k) non-performance by suppliers or subcontractors; and 

(l) interruption or failure of utility service, including but not limited to electric power, gas or water; 

 

Therefore, if any Booking has to be cancelled by an Adventure Partner for reasons such as mentioned above, the Guest and Adventure Monk  must be contacted at adventuremonk.com@gmail.com at the earliest. 

 

ADVENTURE MONK  RESERVES THE RIGHT TO CANCEL, RESCHEDULE OR DELAY THE COMMENCEMENT OR CONTINUANCE OF A BOOKING OR TO ALTER THE ITINERARY OR TO DEVIATE FROM THE ROUTE OF THE JOURNEY OR TO CHANGE THE MODE OF TRANSPORT IN USE WITHOUT INCURRING ANY LIABILITY IN DAMAGES OR OTHERWISE TO THE GUESTS OR ADVENTURE PARTNERS OR ANY OTHER PERSON WHATSOEVER. ALL CANCELLATIONS/TERMINATIONS SHALL BE SUBJECT TO A PROBE BY ADVENTURE MONK INVESTIGATING THE REASON(S) BEHIND THE SAME.

 

 

RETURNS OR REFUNDS

 

  1. Products are returnable within the applicable return window if the Guest has received them in a condition that is beyond/close to the expiry date, physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on Adventure Monk. Any such issues if found to be due to Shipping by third-parties, the insurance procured by the Adventure Partner shall be applicable. However, Adventure Monk shall not be liable in such a case. 

 

Note: If an Adventure Partner dispatches a non-returnable product in a damaged/defective condition, such Products can be returned  within 10 days from the Delivery of the Product.

 

  1.  Return will be processed only if:

 

 Please see Cancellation Policy for more clarity.

 

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